GDPR Compliance

Last updated: 29 September 2026

Our Commitment to Data Protection

Loom-fern is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR). This page outlines our compliance with GDPR requirements and your rights as a data subject.

Legal Basis for Processing Personal Data

We process personal data under the following legal bases:

Consent: When you provide explicit consent for us to process your personal data for specific purposes
Contractual necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
Legal obligation: When we must process data to comply with legal requirements
Legitimate interests: When processing is necessary for our legitimate business interests, provided this does not override your fundamental rights

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for this service if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive multiple requests from you, we may extend this period by a further two months, in which case we will inform you.

Data We Collect

We collect and process the following categories of personal data:

Identity data: name, company name
Contact data: email address
Technical data: IP address, browser type, device information
Usage data: information about how you use our website and services
Communication data: project details and messages you send through our contact forms

How We Use Your Data

We use your personal data for the following purposes:

To provide and deliver our services
To manage our relationship with you
To improve our website and services
To respond to your inquiries and service requests
To comply with legal and regulatory requirements

Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

Service providers who assist us in delivering our services
Professional advisers including lawyers and accountants
Regulatory bodies and law enforcement when required by law

When we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place to protect your data.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and applicable legal requirements.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication procedures
Staff training on data protection

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).

ICO Contact Information:
Website: ico.org.uk
Helpline: 0303 123 1113

Contact Information

If you have any questions about our GDPR compliance or wish to exercise your data protection rights, please contact us at [email protected]